Cancellation policy

Subscriptions

You can cancel a subscription at any time from your panel or by contacting support. Cancellation stops future renewals; you keep access until the end of the current billing period. Refunds are governed by the Refund policy.

Listings

You can unpublish or delete a listing at any time from your panel. Deleting a listing removes it from the marketplace immediately. Sold items should be marked as sold.

Featured and paid placements

You can cancel a booking before it starts. Once a featured placement has been delivered, cancellation is not available and it runs for the purchased period. See the Refund policy.

Account cancellation

You can delete your account from the Account deletion page. This deactivates your listings and, subject to legal retention, removes your personal data.

Service cancellation

For services such as advertising campaigns or directory subscriptions, the terms agreed at purchase apply. Contact support for details on your specific arrangement.

After cancellation

You will have access to your data until the relevant period ends or deletion completes. Outstanding bills remain payable. Check the Data request page if you want a copy of your data before you leave.